Gatenby Services

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Support & Maintenance Contracts

We offer contract support for a wide range of clients, from single instances to multi-user multi-site contracts.

An Example Support and Maintenance Contract:

• Unlimited Remote/Telephone/Email support.
• All work carried out by Microsoft Certified Engineers.
• 4 Hour response time for Support calls in 'office hours'.
• 8 Hour response time for Support calls out of 'office hours'.
• Dedicated Support line.
• 12 Flexi On-site hours included per annum.
• Discounted hourly rate for work that falls outside of the support contract.
• Proactive Server monitoring (where appropriate) including.
  • Monitoring of active internet connection.
  • Exchange services.
  • Disk space usage.

For a bespoke Support Contract quote please Contact us

Terms:
12 Month contract would start on receipt of full payment and 60 days 'Notice of Termination' is required.
Should the contract be terminated during this period of cover, a refund would be calculated as follows: Months remaining at end of notice period * (contract total / 12) * 0.75.
All prices are exclusive of VAT.